TriageDesk
One intake, one severity rule, one queue.
Before the build
Requests arrive by text, email, portal and voicemail. Four intake paths means four standards, and the emergency is whichever one shouted loudest.
How it works
- 01 Every channel writes to one request record with the same required fields.
- 02 Severity is set by rule, not by tone of voice.
- 03 Emergencies dispatch immediately; everything else gets an owner and a clock.
- 04 The resident sees status without calling the office.
What you get
- One queue instead of four inboxes
- Consistent severity, applied the same way at 02:00
- A response clock per request, per property
Start with TriageDesk.
One call. We ask what breaks most often and tell you plainly whether this is the build that fixes it.